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Industry and Worktools

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Watch Recorded Webinars

Conflict in the Workplace Webinar

Conflict in human relationships, even good relationships, is inevitable. So learning how to manage conflict is a key skill for anyone who works in a team, interfaces directly with customers or has a supervisory or managerial role in an organisation.

Hosted by training specialist Tim Perry, this webinar aims to provide you with the techniques to identify the source of conflict and teaches you how to manage and resolve it quickly and with professionalism. Learn skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management techniques and de-escalating challenging situations.

Tue 22 Feb I  3:00 - 4:00 PM  NZST

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Effective Communication Webinar

Communicating is at the heart of everything that we do so 'effective communication' is what really can make a difference. Hosted by training specialist Tim Perry, this webinar will look at and guide you through what is communication, the different components of communication including;

1. Awareness Addressing peoples “blind spots”
2. Speaking Skills for expressing
3. Listening Skills for understanding
4. Interacting Skills for choosing

The webinar will help you increase your skills and knowledge when it comes to communicating effectively.

Thu 1 Mar I  3:00 - 4:00 PM  NZST

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Working with Upset Customers Webinar


Do you know how to deal with an angry client or a frustrated customer? Learn how to resolve difficult situations calmly and effectively.

Hosted by training specialist Andrea Suarez, this webinar aims to help participants be able to: 


1. Determine the source of conflict and who is the responsible party
2. Investigate the situation thoroughly
3. Respond effectively
4. Explore options that encourage compromise or alternative solutions
5. Communicate a desire to help using active listening skills
6. Take actions that solve problems

Thu 5 Apr I  3:00 - 4:00 PM  NZST

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Time Management Skills Webinar


Discover how to eliminate time-wasters and watch your personal productivity soar.

Everyone starts with the same amount of hours–so why do some people seem to get so much more done? An inability to manage time efficiently can leave you feeling stressed, overwhelmed, and unproductive.

Hosted by training specialist Andrea Suarez, this webinar offers practical techniques that you can use immediately to gain control over your day. You'll learn how to plan and prioritize more effectively while managing interruptions and distractions. 


1. Identify typical time-wasters and create solutions to overcome them
2. Set goals and objectives to get things done
3. Plan your day to accomplish what is important
4. Understand how technology affects your ability to accomplish your goals
5. Identify where you are spending time wisely and how you are wasting time
6. Record your activities to make the best use of your time and increase your productivity

Thu 12 Apr I  3:00 - 4:00 PM  NZST

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Working as a Team Player Webinar


Hosted by training specialist Andrea Suarez, this webinar aims to help teams develop the foundations for being more than just a ‘group’ by working with their leaders and team members to ensure:

1. Commitment to team purpose and direction
2. Shared goals, clear responsibilities and shared values
3. Effective team processes
4. A supportive team environment
5. Each person is taking responsibility to learn and continuously improve

Thu 19 Apr I  3:00 - 4:00 PM  NZST

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